Posted: Saturday, February 3, 2018 5:26 PM
Purpose and Passion - Comprehensive Benefits - Life:Work Integration - Community - Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purpose-improving lives through your life's work.
Customer Service Representative III
About the role:
This position is primarily responsible for incoming calls and requests from territory reps and regional managers, but will also have direct contact with customers and internal personnel.
Your responsibilities include:
:Will work with the field and operation teams supporting programs including but not limited to the following: Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials.
:Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests.
:Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing.
:Processes demo, trade show and internal requests
:Responsible for processing iStar requests. iSTAR is the Information Management System used to manage Sales Rep Assigned Inventory (SRAI).
:Responsible for processing email and fax requests sent to the server (FileNet).
:Perform duties while meeting expectation set for the availability metrics and accuracy metrics.
:Perform all duties within the job specific SOP requirements.
:Assist with special projects
:Performs other duties as required
What we're looking for in you:
:Experience in BSC Customer Service a plus. Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area, and working knowledge of other related disciplines.
:Performs mostly non:routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.
:SAP, FileNet P8 and Microsoft Office experience preferred.
:Ability to work Monday:Friday from 9:30am:6:00pm CST
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you're looking to truly make a difference to people both around the world and around the corner, there's no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
• Location: Minneapolis / St. paul, minnetonka
• Post ID: 29055167 minneapolis