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Posted: Wednesday, January 31, 2018 6:59 PM


Requisition ID:
Work Area: Customer Service and Support
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Recruiter Name: Gene Currie
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Position Description
If you would like to share this opening with your network, view this posting on concur/about/careers/openings.html and use the Social Network Widgets to easily post to your favorite sites. Or, click theRefer This Job to a Friendtab below to invite your referral directly.
If you would like to share this opening with your network, view this posting on concur/about/careers/openings.html and use the Social Network Widgets to easily post to your favorite sites. Or, click theRefer This Job to a Friendtab below to invite your referral directly.
Reporting to the Client Services Lead, the Client Services and Configurations Specialist is a highly focused position responsible for ensuring clients that have purchased Audit Services are provided a world class customer experience. This role will ensure that all service requests sent via phone, email or by case management queue are handled in a timely and accurate manner and that all issues are resolved and escalated appropriately. This position is knowledgeable of all audit reporting aspects, communications technology and terminology as well as organizational procedures. This role requires detailed organizational and communication skills.
Responsibilities :
Prepare for incoming client inquiries by studying Concur Audit Service features, processes and procedures.
Support incoming client inquiries by reviewing previous inquiries and responses, gather and research information, assemble and forward information, verify client understanding of information provided as well as provide unlimited professional support to Audit clients.
Assist with onboarding activities for Audit clients. Ensure all net new or add on clients are implemented accurately and in a timely manner. Engage customers by setting up monthly calls and/or providing written updates. Ensure any action items are escalated and resolved; provide updates every 24 hours until resolution.
Handle escalations, questions and queries as necessary.
Track customer interactions and daily tasks using the required productivity tracker and provide metrics on supported services to management.
Consistently participate in team meeting, calibration sessions and any other educational opportunities.
Accomplish customer service and company mission by completing related results as needed.
Position Requirements
Education, Experience and Training required:
Must have High school diploma or GED equivalent with knowledge, experience and skill set equivalent to the experience of 1 year of post high school education.
Prefer schooling have an emphasis in business, customer service and/or computer technology
Ability to work in a fast:paced environment, handling multiple priorities
Preferably have one or more years of customer service experience in a phone environment.
Must possess excellent written and verbal communication skills.
Ability to communicate with individuals at all levels of an organization.
Strong one:on:one interpersonal skills.
Must be able to maintain confidentiality.
Ability to pass a background check
Bilingual candidates a plus
Job Skill

Source: https://www.tiptopjob.com/jobs/77156749_job.asp?source=backpage


• Location: Minneapolis / St. paul

• Post ID: 29001317 minneapolis
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