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Posted: Saturday, March 3, 2018 1:27 PM

Job Description
Brief Description
Our Technical Support and Services team supports our customers during initial installation of our telematics devices, as well as providing ongoing technical support. This team is very dynamic as team members work autonomously on their projects with customers but are always able to enjoy the camaraderie of each others experiences.
For the right candidate that is willing to learn, you will enjoy the opportunity to advance your technical skills in the areas of, telematics, industrial equipment, and controls, while also building strong customer relationship skills through your management of projects, training, and one on one troubleshooting . Furthermore, you will enjoy the opportunity to interact with software developers, application engineers, product engineers, quality, and production functional areas of ZTR as you grow within the organization.
Key Responsibilities and Requirements:
:Provide in:house technical phone support and trouble shooting on ZTRs equipment and services (wireless telematics products and control solutions)
:Travel to customer sites for installation of ZTRs monitoring equipment
:Provide technical training on:site to customers
:Provide support for new engineering designs and applications including testing
:International travel, primarily USA
:Responsible for entering and maintaining consistent and precise documentation using our trouble tracking system
:Willingness to learn new hardware and software engineering skills and to help customers
Key Qualifications:
:Ability to communicate with multiple levels of customers and employees in various organizations
:Must be customer service oriented
:Solid communication skills (verbal and written)
:Strong interpersonal skills, ability to work directly with customers
:Ability to troubleshoot electrical systems
:Ability to work autonomously at customer sites and manage project scope and cost

:Electronic Engineering Technology or Technologist Diploma * Electronics troubleshooting, control systems background is an asset

Company Description
Since 1987, ZTR Control Systems, LLC, has been a leader in both Locomotive Modernization and Remote Equipment Monitoring Services. With thousands of installations around the world, industry giants depend on our personalized solutions to improve the reliability and performance of their equipment. By understanding the industry challenges and specific customer needs, we are able to deliver exceptional value through our expert knowledge, professional services and quality products.


• Location: Minneapolis / St. paul, shakopee

• Post ID: 30003582 minneapolis is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018