Posted: Tuesday, March 6, 2018 12:27 PM
Below is specific information for you to consider about this position.
District Communication Ctr Specialist and Requisition ID number:
Close Date: 11:59 PM on 03/16/2018
District Communications Center (10001120)
Davis Center (0001)
1.0; this is based on full:time equivalency with 1.0 being full time
Resume and Cover Letter are mandatory for any position.
Under general supervision, answers phone calls requesting assistance and information; interviews callers and provides customer service information; dispatches MPS transportation staff as directed; process work requests using a Computerized Maintenance Management System (CMMS), and monitors fire, security, and building automation systems throughout the District.
ESSENTIAL FUNCTIONS :: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
:Bi:lingual language speakers preferred
:Split Shift : Hours are 7:30 a.m. to 11:30 and 3:00 p.m. to 7:00 p.m
:Answers incoming emergency and non:emergency calls; interviews callers and gathers details; relays information on traffic, timing, service locations, safety rules, state and Federal regulations, MPS policies and procedures, and standards for student behavior.
:Answers customer service telephone, provides general information and determines specific service needs; uses computerized scheduling system and manual systems as needed; provides information within scope of authority and training; duties may vary according to job assignment.
:Directs callers to the correct person or work group, or takes and relays messages as appropriate; also handles radio traffic.
:Receives calls from drivers and other MPS staff regarding transportation issues; relays pertinent information in a concise and organized manner; maintains communications as necessary.
:Provides security monitoring for all MPS facilities; notifies police, fire, engineering and other MPS staff when problems are identified in an MPS facility; reports operational irregularities to supervisor.
:Monitors Building Automation Systems throughout the District; manipulates system controls according to policy and procedures.
:Coordinates and follows up on District:wide work requests using Computerized Maintenance Management System (CMMS); responds to service requests with appropriate actions.
:Coordinates dispatching of resources to resolve service issues as needed; monitors execution and completion of work orders, assists as requested.
:Inputs data to MPS computer systems on work orders, service requests, administrative information, activity logs, asset information, and other District operational records; compiles data for reports. : Prioritizes calls for service and determines appropriate personnel to respond.
:Responds to emergencies and assists with emergency work as directed.
:Notifies supervisors of unusual problems and problem trends.
:Reports unsafe acts, conditions, accidents and injuries; reports security issues and illegal activities.
:Utilizes proper safety precautions in all work performed.
:Performs basic clerical duties, including data entry, document processing, record keeping and file maintenance.
• Location: Minneapolis / St. paul
• Post ID: 30133937 minneapolis