Concur Client Support Representative II : Fluent in French : Admin Call Center Job - (eden prairie,
Posted: Wednesday, December 27, 2017 11:25 AM
Work Area: Customer Service and Support
Expected Travel: 0
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Concur, an SAP company, takes companies of all sizes beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. For more than 20 years, ourglobal expertise and industry:leading innovation has kept customers a step ahead with time:saving tools, leading:edge technology and connected data.
We drive innovation forward until it becomes the new normal, but we'll never accept business as usual if there's an opportunity for business to be better. Want to be a part of something amazing? Check us out at: concur/careers
Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received (and occasionally phone).
Troubleshoot and report new or possible bugs and work closely with Product and Engineering departments to identify and test fixes as well as product enhancements.
Maintain log of product issues for product development via detailed summarization of issue on each user ticket.
Maintain strong relationship with Marketing and PR departments to ensure all customer interaction (email, social networking, and phone) is spoken with one accurate voice.
Possess expert knowledge of organizations product on all platforms.
Mentor Tier 1 support agents.
Work under close to moderate supervision with the ability to research, make decisions independently, and present solutions.
Ability to work with complex internal and external tools, including billing systems.
Identify and draft additional improvements to internal and external documentation.
Must demonstrate strong communication (written and verbal) and interpersonal skills.
Requires basic travel:industry knowledge, strong Web and mobile app navigational experience, and the ability to pick up new technology quickly.
Typically requires up to two years of technical support experience and a 4:year college degree.
SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e:mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case:by:case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
• Location: Minneapolis / St. paul
• Post ID: 28384132 minneapolis