Posted: Wednesday, February 7, 2018 6:47 PM
Returns Analyst – Accounting Services – Woodbury, MN
Genpact (NYSE: G) is a global professional services firm that makes business transformation real, driving digital-led innovation and digitally-enabled intelligent operations for our clients.
We are currently looking for a Returns Analyst to join our growing team sitting on client site in Woodbury, MN. This position is a full time – Monday through Friday role with hours being 8am to 5pm.
Our Returns Analysts are responsible for independently researching and analyzing relevant data and information in order to recommend appropriate solutions for issuing credits/returns for customers. The credits may be issued for various reasons (shortage, pricing, complaints, etc.). Solutions may include recommendation for credit/debit memo, coordination of product pick-up, mediation between customer and appropriate client parties to arrive at mutually agreeable solution to disputes. Analyst work closely with customers, clients and operations teams of all levels. This position requires a more analytical approach to solving problems/issues the customer has with data or pricing.
Ideal candidates will have experience in Accounts Payable or basic knowledge of debit and credit concepts.
Issue returns for customers
Issue credits/debits based on research (including coding and commenting all accounts).
Complete monthly tracking reports
Complete all customer requests assigned
Collaborates with cross functional teams to manage requests for returns/credits
Contact Sourcing, Transportation, pricing and customer service, client management, sales rep, etc., needed for a return/credit
Single point of contact for all direct customer returns/credit requests
Ensure accurate/timely issue of credit or communication regarding a denial
Ensure accurate investigation across all Client system
Consistently apply the terms and conditions for 7 divisions in I&TB Policies and Procedures
Anticipate and identify customer requirements
Make process improvement recommendations
Drive for simplified solutions for partners, including tools to get partners to implement effective integrations (links, forms, etc.)
Meet or exceed established Support Service Level Agreements (SLA’s)
Candidates must demonstrate a track record for creative problem solving, strategic thinking
Successfully manage high level of phone calls and email communications
Good/Excellent Computer Skills
Ability to work with MS Word, Excel and Power Point
Knowledge of Accounts Receivable
Basic knowledge of concepts of debits and credits
Excellent Written and Verbal Communication Skills
Excellent Customer Service Skills
Ability to Multi-task
Negotiation and analytical skills
High level of professionalism
Required Education and Experience:
A High School Diploma or equivalent is required
3 years of experience in a relevant field
Compensation and Benefits:
All Employee Benefits start on the first day of employment:
Health Insurance including Dental & Vision (3 medical plans to Choose From)
Health Reimbursement Account (HRA)
Flexible Spending Accounts (FSA)
Life & Disability Insurance
15 PTO Days a year & 11 Paid Holidays
401(k) with company match (100% Vested with first deduction)
Employee Stock Purchase Program (Employee Discounts)
6 Weeks of Paid Parental Leave
12 Weeks of Maternity Leave
Adoption Assistance Program
Commuter Benefits Program
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here . Get to know us at Genpact.com and on LinkedIn , Twitter , YouTube , and Facebook .
Do you think you have what it takes to join our team? Please submit your resume!
Job Senior Associate
Primary Location United States-Eden Prairie
Education Level Higher Degree
• Location: Eden Prairie, MN, Minneapolis / St. paul
• Post ID: 29321462 minneapolis